Returns
Contact our Customer Support Team within 7 days after receipt. Please tell us your order number, and include pictures of the items you would like to return. We will process your request within 7 working days. Once your return or refund request is confirmed, please send the items back in their original packages with them intact. Any unconfirmed return will not be accepted by the warehouse. Also please make sure the items to be returned are unused, unworn, and unwashed. We would not accept if the items are worn, stained, damaged, or altered. Please indicate your bank account details to receive the refund. Your money will be returned to the original account in the currency you originally paid. Please note that we do not provide freight to collect (FTC) service to return the package, the return shipping cost will be at your own expense.
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the return policy may not be provided for:
- goods that are made to the consumer's specifications or are clearly personalized;
- sealed goods which were unsealed after delivery due to health protection or hygiene reasons. Therefore, We reserves the right to refuse returns at our discretion.
Our Return Policy is applicable for most items, but there are a few exceptions.
Those listed below can not be returned:
- Tights, underwear, pajamas, swimsuits, socks, masks, and other items due to hygiene consideration
- Deliberately damaged items
- Items exceeding the 7-day period from the date of receipt
- Items of delayed delivery due to misinformation provided, regarding the recipient phone number or shipping address
We promise to complete the product within 3 - 7 working days, and we will ship your package no later than the 8th working day (calculated from the date you paid the order). If you have not received any logistics or shipping information, we will refund you a maximum of 10% of your original commodity price as compensation.
Important Notice! If the shipment is delayed due to certain changes on your side (design modification, additional design requirements, wrong address, etc.), any refund is not applicable.
Thank you for your understanding.
Any claims for misprinted, damaged, defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.
If something arrives damaged, please send a photo of the damaged goods to our customer Support Team so we can investigate the issue.
Charity
When you place an order you automatically qualify for free shipping and also including with your order $1 will be donated to charity.
